WE FOCUS ON YOUR SAFETY

Critical Response Line

Our Trust & Safety team is available around the clock to take care of our community. If you are involved in an incident that you believe threatens your personal safety, call the authorities by dialing 911 or your local non-emergency assistance line. 

DMV and Background Checks

Every driver is screened before they’re permitted to drive on our platform, starting with professional third-party background and DMV checks.

The criminal background check includes national and county-level databases and records stretching back a minimum of 7 years for review of convictions in California, and longer in some other jurisdictions. Among other things, YIIRI disqualifies driver applicants for violent crime, felony, sexual offense, or drug-related convictions that appear on a background check.

Vehicle Standards

We have minimum age requirements for all cars. 

Zero-Tolerance Policy

YIIRI maintains a zero-tolerance drug and alcohol policy for YIIRI drivers. To report suspicions of intoxicant use by a YIIRI driver, email us or contact the Response Line through our call tool.

Two-way Ratings

You’ve got the power. Passengers and drivers rate each other after every ride. If you rate someone 3 stars or below, you’ll never be matched with them again. YIIRI takes all user ratings and driver feedback very seriously.

YIIRI Insurance Protection Plan

You’ve got the power. Passengers and drivers rate each other after every ride. If you rate someone 3 stars or below, you’ll never be matched with them again. YIIRI takes all user ratings and driver feedback very seriously.